Welcome to the official website of Guangdong Xueyuan Ice Equipment Co., Ltd!
unified national sales hotline:18038852766
Xueyuan ice dedicated to provide you with perfect after-sales service, and welcome your suggestions and comments on our work.
The services we provide are:
| pre-sale service |
Product consultation |
Free for customers to answer related questions about product configuration, performance, model, use, etc. |
|
technical consulting |
Free for customers to answer questions about the working principle, working conditions, model selection, and other aspects of the product | |
|
Design |
According to customer requirements, provide customers with detailed ice making plans and product quotations | |
| In-sale service |
Product design/production |
Carefully identify customer requirements and tailor products to customers |
|
Product production process |
Implement ISO9001-2008 quality management system to ensure product quality | |
|
Product transportation |
Help customers to handle commodity inspection, customs declaration and transportation matters | |
|
Product installation |
Free professional and technical personnel to guide customers in product installation and commissioning | |
|
Spare parts for wearing parts |
Provide customers with spare parts and professional repair tools for free | |
|
Technical Training |
Free training for customers on ice making principles, equipment operation precautions, and daily problem handling methods | |
| After-sales service |
Warranty Service |
All products will provide customers with 12 months free warranty service from the date of delivery |
|
Equipment maintenance |
Develop complete equipment maintenance plans for customers for free, and provide customers with technical guidance for life | |
|
Equipment Repair |
Provide on-site maintenance services within 24 hours according to customer needs, and overseas maintenance services | |
|
Parts supply |
Provide parts and components for customers with zero profit for life |
Training Plan:
Provide online or on-site technical training.
1, the company regularly holds after-sales training meetings every year, attended by agents and special maintenance providers and user operators;
2, according to customer needs, can do regional professional special training;
3. After the installation of engineering equipment is completed, free of charge for users to operate and simple fault diagnosis and troubleshooting training or technical lectures at the engineering site.
Maintenance plan:
1. Quarterly maintenance and annual maintenance
2. Maintenance contents: cleaning evaporator, ice storage and water system; Check the thickness of ice flakes, detect and adjust water, electricity and control components, system pressure detection, etc.
Product Commitment:
1. Our products have passed ISO9001 certification and are designed and manufactured in accordance with European CE standards;
2. Our company's products have obtained a number of production technology patents, and the products are exported to domestic and foreign markets;
3. Our products have annual inspection plan to ensure the stable and long-term use of products;
4, where the use of our equipment found any design defects or due to our product quality factors caused by failure, we will be responsible for the recall of products, and bear the costs incurred;
5. We promise that the contents of the quotation documents provided are true and effective, and guarantee that after the contract comes into effect, we will strictly comply with the requirements of the tenderee on the products and perform the contract to ensure long-term friendly cooperation between the two parties;
6. We promise: the warranty period is one year. During the warranty period, all spare parts replacement and maintenance are free of charge.
Professional after-sales team
1, professional technology, highly responsible work spirit;
2. Have rich experience in refrigeration and electrical maintenance;
3. Equipped with professional maintenance tools.
Technical Support
Xueyuan customer service representative every Monday to Sunday, 7*24 hours to serve you
Telephone: Manager Qiu18038852766
E-mail：771348712@qq.com
Contact Us/CONTACT US
Thank you for entering the official website of Guangdong Xueyuan Ice Equipment Co., Ltd. If you have cooperation intentions or suggestions, you can contact us through the following methods, we will reply to you as soon as possible, thank you!
Telephone:0757-23335676
Fax: 0757-23335676
E-mail:771348712@qq.com
Address: Beiyuan Middle Road, Shishan Science and Technology Industrial Park, Shishan Town, Nanhai District, Foshan City, Guangdong Province (opposite Dongpu Company)
I want to consult/I WANT TO CONSULT